Help

Support

Questions, a bug, or something that does not look right? Email us and a real person answers, usually the same business day.

Signing in

Sign in with your email and password or with Apple. Forgot your password? Tap "Forgot password" on the sign-in screen and we email you a reset link. Crew members join from the invite their employer sends them.

Location and time tracking

Tracking is off until you turn it on. It logs work drives and time on job sites only inside the business hours your company sets, and each crew member agrees on their own phone before anything is shared. You can turn it off any time in the iPhone Settings app under TradeDesk, Location.

Payments

Your clients pay you by card through your own Stripe account, or you log cash and checks yourself. TradeDesk never stores card numbers. Payment questions about a specific charge go to the business that sent the invoice.

Deleting your account

In the app: Settings, Danger zone, Delete account. This permanently removes your account and your business records. You can also email [email protected] from the address on your account and we will do it for you.

See also our Privacy Policy and Terms of Service.